The Chief Compliance and Privacy Officer implements an effective compliance program promoting the highest standards for supporting caregivers and their families on behalf of government and managed care organizations while providing expertise, consultation, and assessments in matters related to compliance, audit, and risk. S/he provides leadership and oversight of Seniorlink’s compliance and privacy programs, including leading continuous improvement activities. This individual works collaboratively with departmental leadership to ensure that all employees understand and are in compliance with relevant state and federal regulations, contractual requirements, Seniorlink’s Code of Conduct and related policies and procedures. S/he monitors and reports compliance and privacy efforts as well as company results to the CEO, Board, and senior management teams. This individual also serves as key contact with external oversight agencies and auditors and is the primary point of contact with such agencies and individuals.

The Policy Writer will be responsible for working closely with a Core Team at Seniorlink (comprised of Product, Engineering, IT, DevOps, and HR leaders), a HITRUST third-party consulting group, and a project manager, to document new and update existing written policy & procedures required to obtain and maintain HITRUST certification. This person will work closely with these teams to create, update, and organize a library of internal documents that will include, but not be limited to: - Information Security policy - Risk Management policy - Asset Management policy - Business Continuity / Disaster Recovery policy - Third-party (Vendor) Risk Management policy - Access Control policy - Network Security policy - TBD others

Reporting to the Chief Compliance and Privacy Officer, the Compliance and Privacy Specialist is responsible for managing the initial intake and review of all reported privacy and compliance inquiries, complaints, and/or incidents. Under direction of CCO, s/he will respond to inquiries/incidents as well as track, monitor and document responses through incident closure. This individual is responsible for researching and monitoring any changes in applicable laws, rules and regulations, and providing updates and summaries for the CCO and other stakeholders as needed. This individual also works with the CCO to identify gaps in current business processes and help work to mitigate risk as needed.

The Medical Billing Specialist will report to the Healthcare Revenue Cycle Manager and will handle all functions related to collection of necessary claim documentation, claim submission, collections, and follow through on outstanding claims and cash applications; all actions relating to delinquent accounts, special adjustments, and/or write offs.   ***MUST have experience with excel***   * Large data volume * Filter * Sort * Copy and paste  * No pivot tables

For over 15 years, Seniorlink has pioneered solutions for caregivers across the nation, helping them provide their loved ones with the highest quality care. Seniorlink’s unique in-home care solution, Caregiver Homes, dedicates experienced care teams to work alongside caregivers and their families. This model, known as Structured Family Caregiving, was the first home and community-based model in the nation to receive the National Committee for Quality Assurance’s (NCQA) highest level of Accreditation for Case Management. Caregiver Homes currently serves thousands of caregivers and consumers across the nation.   To support caregivers beyond their existing base, Seniorlink developed Vela, a powerful technology platform. Vela transforms the caregiving experience by connecting care partners directly with caregivers to provide them with coaching and insights they need along their journey.   Position Summary   Serving an integral role in a new business segment, the RN Care Coach uses an innovative approach to working with family caregivers that leverages remote technology, empathy, proven best practices to improving quality of life for caregivers and patients. Primary responsibilities center around establishing trusting, supportive, collaborative and goal - oriented relationships with family caregivers. In collaboration with external care managers, the RN Care Coach helps caregivers establish goals to address preventive, chronic and acute care needs. RN Care Coaches provide in-home family caregivers with family centered coaching, tools, and best practices to help keep their loved ones in their homes.

For over 15 years, Seniorlink has pioneered solutions for caregivers across the nation, helping them provide their loved ones with the highest quality care. Seniorlink’s unique in-home care solution, Caregiver Homes, dedicates experienced care teams to work alongside caregivers and their families. This model, known as Structured Family Caregiving, was the first home and community-based model in the nation to receive the National Committee for Quality Assurance’s (NCQA) highest level of Accreditation for Case Management. Caregiver Homes currently serves thousands of caregivers and consumers across the nation.   To support caregivers beyond their existing base, Seniorlink developed Vela, a powerful technology platform. Vela transforms the caregiving experience by connecting care partners directly with caregivers to provide them with coaching and insights they need along their journey.   Position Summary   Serving an integral role in a new business segment, the RN Care Coach uses an innovative approach to working with family caregivers that leverages remote technology, empathy, proven best practices to improving quality of life for caregivers and patients. Primary responsibilities center around establishing trusting, supportive, collaborative and goal - oriented relationships with family caregivers. In collaboration with external care managers, the RN Care Coach helps caregivers establish goals to address preventive, chronic and acute care needs. RN Care Coaches provide in-home family caregivers with family centered coaching, tools, and best practices to help keep their loved ones in their homes.

The Clinical Practice Manager (CPM) is responsible for the overall clinical operations of a branch. The CPM will work under the guidance of the District Manager and consults with additional clinical and compliance resources to manage clinical interdisciplinary staff to ensure the delivery of high quality services to consumers and caregivers.   

The Care Manager (CM) works collaboratively with the care management team to assess consumers, establish and implement a person-centric plan of care, conduct regularly scheduled home visits and oversee consumer care.  The care management team credentials caregivers and their homes and provides ongoing support and training. 

Caregiving is hard – Care Coaches help. The Care Coach supports family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. This individual provides dedicated support, education, and guidance to caregivers, giving them tools and confidence to enable better care for loved ones at home. Support and resources are provided via telephony and proprietary digital chat technology, using evidence based methods of care that address both health care and social needs. This position is based in Quincy, MA. 

Caregiving is hard – Care Coaches help. The Care Coach supports family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. This individual provides dedicated support, education, and guidance to caregivers, giving them tools and confidence to enable better care for loved ones at home. Support and resources are provided via telephony and proprietary digital chat technology, using evidence based methods of care that address both health care and social needs. This position is based in Quincy, MA. 

The Care Manager (CM) works collaboratively with the care management team to assess consumers, establish and implement a person-centric plan of care, conduct regularly scheduled home visits and oversee consumer care.  The care management team credentials caregivers and their homes and provides ongoing support and training. 

The Care Manager (CM) works collaboratively with the care management team to assess consumers, establish and implement a person-centric plan of care, conduct regularly scheduled home visits and oversee consumer care.  The care management team credentials caregivers and their homes and provides ongoing support and training. 

As an RN Care Manager, you will be part of a care team whose primary focus is on supporting caregivers who have made a full-time commitment of caring for their loved one in the home. Your primary responsibility will be providing the coaching, education and information that enables our caregivers to make educated decisions regarding the daily care needs their loved one. Seniorlink offers a unique model of case management that integrates home-based visits with enabled technology to ensure the health and well-being of our families. Bilingual candidates encouraged to apply.

As an RN Care Manager, you will be part of a care team whose primary focus is on supporting caregivers who have made a full-time commitment of caring for their loved one in the home. Your primary responsibility will be providing the coaching, education and information that enables our caregivers to make educated decisions regarding the daily care needs their loved one. Seniorlink offers a unique model of case management that integrates home-based visits with enabled technology to ensure the health and well-being of our families.    Looking to cover the Worchester county area. 

As an RN Care Manager, you will be part of a care team whose primary focus is on supporting caregivers who have made a full-time commitment of caring for their loved one in the home. Your primary responsibility will be providing the coaching, education and information that enables our caregivers to make educated decisions regarding the daily care needs their loved one. Seniorlink offers a unique model of case management that integrates home-based visits with enabled technology to ensure the health and well-being of our families. Bilingual candidates encouraged to apply.

Company Overview: Now is your chance to be part of a forward-thinking company that is committed to making a difference in people’s lives.   Seniorlink honors caregivers and empowers them through innovation. With 10,000 baby boomers in the nation turning 65 each day, and the vast majority of elders preferring to receive care at home, the demand for innovative and cost-effective home care solutions increases each day. Through our service model, known as Caregiver Homes, we are successfully managing care for elders with complex medical issues and people with disabilities through an interdisciplinary team approach designed to support the family caregiver. And we are developing groundbreaking technology that will track and enable care coordination and communication between caregivers, doctors, and other care team members that will improve overall health outcomes.   Be part of the solution and join our company.   Position Overview: The Background Verification Coordinator (BVC) will assist with the coordination of activities related to the process to obtain, process, and complete criminal background reports and verifications for individuals acting as caregivers within Seniorlink programs. The BVC will have basic knowledge of specific state regulations and requirements and Seniorlink best practices related to the procurement and administration of background reporting. The BVC will participate in the research and documentation of state and organizational requirements and assist with the development of comprehensive policies and procedures to support the program.

We have an opening for an Intake Coordinator who will play a critical role to the organization. This person will field incoming phone calls from potential consumers, family members and healthcare professionals inquiring about our services and eligibility requirements. This is an exciting opportunity for someone with social work or other clinical experience who wants to be part of a team that provides home care to seniors and people with developmental disabilities.  

The Caregiver Homes Data Integrity Coordinator will be working in a team environment and be responsible for applying data standards to key fields within the Caregiver Homes proprietary system of record.  Changes to critical fields will be managed in accordance with established business rules and required credentialing verifications.  The Data Coordinator will coordinate updates with all business units of the Caregiver Homes Network. 

We have an opening for an Intake Coordinator who will play a critical role to the organization. This person will field incoming phone calls from potential consumers, family members and healthcare professionals inquiring about our services and eligibility requirements. This is an exciting opportunity for someone with social work or other clinical experience who wants to be part of a team that provides home care to seniors and people with developmental disabilities.  

Company Overview   Now is your chance to be part of a forward-thinking company that is committed to making a difference in people’s lives.   Seniorlink honors caregivers and empowers them through innovation. With 10,000 baby boomers in the nation turning 65 each day, and the vast majority of elders preferring to receive care at home, the demand for innovative and cost-effective home care solutions increases each day. Through our service model, known as Caregiver Homes, we are successfully managing care for elders with complex medical issues and people with disabilities through an interdisciplinary team approach designed to support the family caregiver. And we are developing groundbreaking technology that will track and enable care coordination and communication between caregivers, doctors, and other care team members that will improve overall health outcomes.   Be part of the solution and join our company.     Poisiton Summary   Under the primary direction of the Service Desk Manager, the Technical Support Specialist II performs special and diversified technical support and documentation for the company’s customers. The Technical Support Specialist II will be responsible for building, maintaining and troubleshooting corporate computing devices, servicing customers at all levels of the organization. This role will also work on various projects and IT operations tasks, including managing the new hire and termination process for all employees, creating training documentation and improving efficiencies. This role will also assist in the on-going assessment and research of current and new technologies, providing recommendations to management as needed.