Remote Care Manager(IN)

The Remote Care Manager supports Indiana family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. In collaboration with state and MCO case managers, the Remote Care Manager provides dedicated support, education, and guidance to caregivers, giving them tools and confidence to enable better care for loved ones at home. Support and resources are provided via telephony and proprietary digital chat technology, using evidence-based methods of care that address both health care and social needs. The Remote Care Manager typically handles more complex, higher risk/need cases on the Coaching Ops team, which may span across multiple states and/or Seniorlink programs.

• Engage, motivate, coach, and educate caregivers via phone and digital technology; empower caregivers to manage their own psychosocial, physical and environmental health to improve and maintain wellbeing
• Manage a caseload and leverage technology to enable effective coaching and information referral
• Assess caregiver and care recipient needs, assisting the caregiver in creating and achieving care plan goals; may include referral to external resources
• Collaborate with key stakeholders to assess care plans and caregiver engagement; identify problems and solutions
• Document and report out on coaching activity with a focus on quality and outcomes; make recommendations as appropriate
• Perform case conferences, summary reports, and incident management in compliance with applicable state and program regulatory and/or accreditation requirements
• Solicit feedback from caregivers to identify opportunities for additional support and process improvement
• May act as a mentor for junior coaches and/or clinical consultant for the coaching ops function
• Perform other duties as assigned

• 4-6 years’ experience in health coaching and/or experience in health care/wellness
• Comprehensive knowledge of industry concepts and principles; Ability to provide coaching support and consultation across a broad range of clinical topics
• Exceptional active listening and communication skills with a focus on empathy
• Proven experience accessing and locating community resources
• Ability to navigate (and teach others to navigate and utilize) mobile applications
• Ability to multitask in a fast-paced environment, with excellent decision-making skills
• Solid understanding and experience in care planning/case management is required
• Multilingual skills are highly desired

Seniorlink is a tech-enabled care management company dedicated to supporting family caregivers who help to keep care at home. Seniorlink combines Vela, the company’s proprietary care collaboration app, with evidence-based clinical protocols and the human touch of dedicated care teams that work in partnership with family caregivers. Seniorlink's care management solutions lead to improved outcomes, cost savings and improved consumer engagement and satisfaction for health plans and providers.

For more information, please visit www.Seniorlink.com.

Seniorlink is an Equal Opportunity Employer*

DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

*Seniorlink supports families with diverse backgrounds and as an equal opportunity employer, we seek employees who reflect the diverse population we serve. Seniorlink complies with all applicable laws concerning hiring and employment practices and is firmly committed to fostering and maintaining a workplace free from discrimination. We pledge to hire, train, and promote our employees without regard to race, religion, gender, gender identity, genetic information, age, national origin, sexual orientation, disability, veteran status, or any other category protected by applicable law.

Seniorlink strives to create experiences that are accessible and welcoming to everyone, including making www.seniorlink.com and the careers site accessible to any and all users. If you would like to contact us regarding the company’s diversity, equity and inclusion initiatives, inquire about a specific accessibility need or the accessibility of our website, or if you need assistance completing an application process, please contact People & Culture at 866-797-2333.