Seniorlink, Inc.

Care Coach

Job Location US-MA
Regular Full-Time

Position Summary:

Caregiving is hard – Care Coaches help. The Care Coach supports family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. This individual provides dedicated support, education, and guidance to caregivers, giving them tools and confidence to enable better care for loved ones at home. Support and resources are provided via telephony and proprietary digital chat technology, using evidence based methods of care that address both health care and social needs. This position is based in Quincy, MA. 

What You Will Do:

  • Engage, motivate, coach, and educate caregivers via phone and digital technology
  • Assess caregiver and care recipient needs; coach and empower caregivers to develop and achieve goals
  • In collaboration with key stakeholders, determine caregiver and client eligibility; problem solve to efficiently move families into service
  • May handle inbound calls and screen for eligibility
  • Track and manage program referrals/participation to support state and company growth, providing program specific information as needed
  • Research opportunities for referral to external supports and services
  • Document and report out on coaching activity with a focus on quality and outcomes; make recommendations as appropriate

What You Will Bring:

  • 2 years’ experience in care management, health coaching and/or health care/wellness; experience working with elderly, disabled and/or dementia population a plus
  • Bachelor’s degree in a related discipline or equivalent work experience in Social Work, Behavioral Health
  • Exceptional active listening and communication skills with strong empathy
  • Tech savvy with comfort using (and teaching others to use) mobile apps
  • Ability to multitask in a multi system environment; proficiency with Microsoft Office required; case management experience a plus
  • Thrives in a fast paced, start-up environment
  • Multilingual a plus

About Us:


Seniorlink is a tech-enabled health services company that builds care solutions to support family caregivers caring for loved ones at home. With nearly 20 years of care management expertise, Seniorlink blends experienced care coaches, proven protocols and an innovative app, to provide family health care solutions.  The company’s commitment to and engagement of family caregivers paired with its reputation for delivering quality care, provides families with a high-touch, low cost alternative to facility-based care.


To learn more about Seniorlink, click here.


Seniorlink is an Equal Opportunity Employer.




DISCLAIMER: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.


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